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Privacy Policy

Privacy Policy

This privacy policy sets out how Little Wanderers uses and protects any information that you give Little Wanderers when you use this website. Little Wanderers is committed to ensuring that your privacy is protected. Customer information for the Little Wanderers website is obtained by contract and customers opt in consent. Little Wanderers only uses your data to fulfil your orders. No customer information gathered through this website is used for marketing purposes. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Little Wanderers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • Telephone numbers may be passed to couriers for potential use in the event of delivery issues, such as delays in making the delivery or finding the address. It is not stored by them for marketing or any other purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you. No fee will be required. However, we may charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information. The reasonable fee will be based on the administrative cost of providing the information.

If you would like a copy of the information held on you please write to Little Wanderers, 144-146 Tonge Moor Road, Bolton, BL2 2DP. Once we have verified your identity we will provide this information either in writing through Royal Mail post or through email. Any requests for information will be granted within 1 month. We may extend the period by a further two months where requests are complex or numerous. If this is the case we will inform you within one month of the receipt of the request and explain why the extension is necessary.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. Any customer wishing to have information amended or removed should contact us in writing at Little Wanderers, 144-146 Tonge Moor Road, Bolton, BL2 2DP or by email at info@littlewanderers.co.uk. Requests for amendments or removal will take no longer than 7 days to be processed and all copies of information that is no longer vaild, or requires removal will be deleted or physically destroyed.

Customers who have not purchased from us through our website within 7 years will have their data deleted and destroyed.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

List of cookies we collect

View the list of cookies we use here.

Privacy policy for Little Wanderers in store Loyalty Card Membership Details.

Customer information for Little Wanderers loyalty card membership is obtained by customers opt in consent.

We may use this information to periodically send promotional letters, texts or emails about new products, special offers or other information which we think you may find interesting using the information which you have provided. We may also use this information to contact the customer relating to specific customer orders.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Any customer wishing to have information amended or removed should contact us in writing at Little Wanderers, 144-146 Tonge Moor Road, Bolton, BL2 2DP or by email at info@littlewanderers.co.uk. Requests for amendments or removal will take no longer than 7 days to be processed and all copies of information that is no longer vaild, or requires removal will be deleted or physically destroyed.

Customers who have not purchased from us in store within 10 years will have their data deleted and destroyed.

You may request details of personal information which we hold about you. No fee will be required. However, we may charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information. The reasonable fee will be based on the administrative cost of providing the information.

If you would like a copy of the information held on you please write to Little Wanderers, 144-146 Tonge Moor Road, Bolton, BL2 2DP. Once we have verified your identity We will provide this information either in writing through Royal Mail post or through email. Any requests for information will be granted within 1 month. We may extend the period by a further two months where requests are complex or numerous. If this is the case we will inform you within one month of the receipt of the request and explain why the extension is necessary.

Terms & Conditions for the In store Loyalty Card membership scheme can be found here.