We are currently adhering to the government guidelines for “Working safely during coronavirus (COVID-19): Shops, branches and close contact service”. This will mean that the shop will continue to look different from how we would ideally like it to be. We will be maintaining pre-existing Covid-19 risk assessment measures and implementing some new procedures. The latest updates to our procedures are:-

Entry is by appointment. Please telephone 01204 522533 to arrange an appointment. It is important that we speak to you to have a full understanding of your requirements so that we can allocate you an appropriate appointment time.

There may be another family having a fitting when you are present. We will schedule smaller groups when more than one appointment takes place, to ensure the shop does not become crowded. If you do not want to share an appointment with another family/group then please let us know when you book your appointment. We request that all customers make an appointment prior to visiting. However, if you arrive without an appointment, and we are free, then we will still see you.

It is no longer a legal requirement that face coverings are required in the shop. Since we are only open to customers by appointment, the shop should not become crowded. We have also recently replaced many of our windows so that they include air vents. Therefore customers are free to decide if they wish to wear a face covering or not.

Measuring and fitting will take place either behind a Perspex screen, which will only allow access to your child’s feet, or by a staff member wearing a face shield. 

Our other Covid safety measures remain the same and, remembering to allow for the above updated changes, can be viewed here. We will be reviewing our policy regularly but the following procedures will remain in place until we advise differently.